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Shipping Policy

At Artifol Enterprises, we are committed to delivering high-quality surgical, dental, and medical instruments safely and efficiently to our customers worldwide. Please review our shipping policy below for important information regarding order processing, delivery timelines, and shipping charges.

📦 Order Processing

All orders are processed within 2–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. In case of high order volume or unforeseen delays, shipment may be delayed slightly. We will notify you via email if there is a significant delay.

🌍 Shipping Destinations

We ship worldwide, including but not limited to:

• United States

• Europe

• United Kingdom

• Middle East

• Asia-Pacific regions

If your country is not listed at checkout, please contact us for assistance.

🚚 Shipping Rates

Shipping charges are calculated at checkout based on:

• Destination country/region

• Package weight

• Selected shipping method

For certain regions (such as Europe), shipping rates may vary based on weight slabs (e.g., 0.5–1kg, additional charges per extra 5kg).

⏱ Estimated Delivery Time

Delivery times vary by destination:

• USA & Canada: 5–10 business days

• Europe & UK: 6–12 business days

• Middle East: 7–14 business days

• Asia & Rest of World: 10–18 business days

Please note: Delivery times are estimates and may be affected by customs clearance, courier delays, or local regulations.

🛃 Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by your local authorities.
Artifol Enterprises is not responsible for these charges, and they must be paid by the customer upon delivery.

📦 Shipment Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment in real time.

❗ Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos and order details. We will work with the courier to resolve the issue promptly.

📞 Contact Us

If you have any questions about shipping or your order, please contact us at:
📧 baig@artifol-ent.com

Thank you for choosing Artifol Enterprises — trusted quality, delivered worldwide.

Terugbetalingsbeleid

Return & Refund Policy

At Artifol Enterprises, customer satisfaction is important to us. Due to the specialized nature of surgical, dental, and medical instruments, our return and refund policy is outlined below.

🔁 Returns

Because our products are medical and professional-use instruments, we do not accept returns for items that have been:

• Used

• Sterilized

• Opened from original packaging

• Customized or specially ordered

Returns are accepted only in the following cases:

• Wrong item delivered

• Manufacturing defect

• Item damaged during transit

⏱ Return Request Timeframe

You must notify us of any issue within 48 hours of receiving your order.

To request a return, please contact us with:

• Order number

• Clear photos or video showing the issue

• Description of the problem

📧 baig@artifol-ent.com

Requests made after 48 hours may not be accepted.

💰 Refunds

Once your return request is approved and the item is inspected:

• A replacement or refund will be issued

• Refunds are processed to the original payment method

• Processing time: 5–10 business days (depending on your payment provider)

Shipping charges are non-refundable, except in cases where the error was ours.

🚚 Return Shipping

• If the issue is due to our error (wrong or defective item), we will cover return shipping

• For approved returns not caused by our error, the customer is responsible for return shipping costs

❌ Non-Refundable Items

• Used or sterilized instruments

• Clearance or discounted items

• Custom or special-order products

• Orders returned without prior approval

🛃 Customs & Duties

Customs duties, import taxes, and clearance fees are non-refundable and are the responsibility of the customer.

📦 Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, contact us within 48 hours with photos and packaging details. We will coordinate with the courier to resolve the issue.

📞 Contact Us

For all return or refund inquiries, contact us at:
📧 baig@artifol-ent.com

Thank you for choosing Artifol Enterprises — trusted quality for professionals worldwide.