Shipping policy

Shipping Policy

At Artifol Enterprises, we are committed to delivering high-quality surgical, dental, and medical instruments safely and efficiently to our customers worldwide. Please review our shipping policy below for important information regarding order processing, delivery timelines, and shipping charges.

📦 Order Processing

All orders are processed within 2–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. In case of high order volume or unforeseen delays, shipment may be delayed slightly. We will notify you via email if there is a significant delay.

🌍 Shipping Destinations

We ship worldwide, including but not limited to:

  • United States

  • Europe

  • United Kingdom

  • Middle East

  • Asia-Pacific regions

If your country is not listed at checkout, please contact us for assistance.

🚚 Shipping Rates

Shipping charges are calculated at checkout based on:

  • Destination country/region

  • Package weight

  • Selected shipping method

For certain regions (such as Europe), shipping rates may vary based on weight slabs (e.g., 0.5–1kg, additional charges per extra 5kg).

⏱ Estimated Delivery Time

Delivery times vary by destination:

  • USA & Canada: 5–10 business days

  • Europe & UK: 6–12 business days

  • Middle East: 7–14 business days

  • Asia & Rest of World: 10–18 business days

Please note: Delivery times are estimates and may be affected by customs clearance, courier delays, or local regulations.

🛃 Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by your local authorities.
Artifol Enterprises is not responsible for these charges, and they must be paid by the customer upon delivery.

📦 Shipment Tracking

Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment in real time.

❗ Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos and order details. We will work with the courier to resolve the issue promptly.

📞 Contact Us

If you have any questions about shipping or your order, please contact us at:
📧 baig@artifol-ent.com

Thank you for choosing Artifol Enterprises — trusted quality, delivered worldwide.